GROOMING POLICY

Bones and Combs

Arrival - Please do not arrive more than 5 minutes before your appointment time as I may have a dog on the table which I am unable to leave unattended. 

Also, please refrain from knocking on the front door. I will come out to greet you at your appointment time. You may also text me to say that you have arrived.

If the parking space on the driveway is available you may park there.

Late drop off & collection - Please contact me to notify that you will be late. However, if you are more than 15 minutes late you will be charged a late fee of £10. I am often back to back with grooms therefore lateness will affect my next client. Your appointment may be cancelled due to not having enough time to complete the groom, in this instance you will be the charged full price of the groom. 

Cancellations - Please ensure that you give me 48 hours notice if you are unable to attend your appointment. Appointments cancelled after this time will mean you will be charged 50% of your groom.

No Shows - I understand circumstances change, however if you do not attend your appointment you will be charged the full cost of services booked.

Matting - Matting is very painful for your dog, it can cause skin irritation, parasites to be present and increases chance of infection where bacteria has built up. If your dog is matted you will be charged a £10 matting fee. I will attempt to brush out any loose matts, however if they do not brush out they will be clipped off for your dogs health and welfare. I am not liable for injury, cuts and nicks or skin irritation due to matt removal after the groom.

Fleas - If fleas are found, there is a £10 fee due to having to apply flea shampoo to your pet and disinfecting the parlour.  If there are no more dogs due in that day I may still be able to complete the groom. If I have to stop the groom to prevent contamination, you will be charged 50% of the groom, plus the clean up fee.

Difficult dogs - If I have to stop the groom at any point due to your dogs behaviour, you will be charged the full price of the groom.

I do not offer refunds, however I will do my best to rectify any issues to ensure you are satisfied.

You must NOT enter the premises due to the property being a private residence. 

I do not groom bitches that are in season or pregnant due to stress on the dog.

Please ensure that your dog has been to the toilet before a groom. There is a public footpath close to my parlour.

Dogs must be on the lead when they come for their appointment. Just a reminder that I am only responsible for your dog once it is inside my salon. 

Your dogs' nails may be sharp after nail clipping. I am not liable if your dog scratches you. I offer an additional nail filing service which you can request for your appointment.

When you book an appointment with me you are agreeing that you have read and understand my grooming policy.